EVENTS

If you have any questions about an event, email info@racingtheplanet.com. We'll get back to you in less than 12 hours.

STORE

If you have any questions about the store, email store@racingtheplanet.com. Further details are explained below:

Changing or Canceling an Order

If you need to change or cancel your order, you may do so only until you enter your credit card details. Once you've hit the "Continue" button after entering your credit card details, you cannot amend your order, so send us an email right away. If you haven't hit the "Continue" button, you can easily make changes in the shopping cart. Please go to "Contact Us" located on each web page and drop us a message requesting a change to or cancellation of an order.

Contact Us

You may contact us by sending an email to store@racingtheplanet.com. You may also contact us by post at the following addresses:

ASIA: SHOWROOM
RacingThePlanet Limited
Suite 2203, Nam Wo Hong Building
148 Wing Lok Street
Sheung Wan, Hong Kong
CHINA
Tel: +852 3017 6762

AUSTRALIA / NEW ZEALAND:
RacingThePlanet Limited
c/o Emerald Valley
PO Box 29
Federal, NSW 2480
AUSTRALIA
Tel: +852 3017 6762

NORTH / SOUTH AMERICA:
RacingThePlanet
Post Office Box 38
Hudgins, Virginia 23076
USA
Tel: +1 202 478 0218

EUROPE:
RacingThePlanet (UK) Limited
773 Spring Bank West
East Yorkshire, HU5 5BA
UNITED KINGDOM
Tel: +44 (0)1482 420036

Customs

INTERNATIONAL ORDERS MAY BE SUBJECT TO TARIFFS, CUSTOMS DUTIES AND ASSOCIATED ASSESSMENTS. Inquire locally. These fees may include Import Duties, Value Added Taxes (VAT), and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. Note: All orders are shipped from the headquarters in Hong Kong.

Be aware that if you refuse a package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us.

Shipping

Shipping to North America, Europe, and Asia is US$10. All orders are shipped directly from Hong Kong via the regular postal service using registered mail. You may also select an expedited international courier service at a cost of US$30 (Speed Post). If you live in the United States and Europe most orders should get to you in one week; if you live in Asia, orders should arrive in less than one week; and if you live in South America or Africa, the orders will take a great deal longer unless you select to use an international courier service.

IMPORT TARIFFS COULD APPLY SO YOU SHOULD CONSULT WITH LOCAL CUSTOMS AUTHORITIES.

Payment Options

RacingThePlanet® accepts: Visa, MasterCard and American Express.

Return Policy and Procedures

RACINGTHEPLANET® GUARANTEE: RacingThePlanet provides world-class service, exceptionally fast delivery and a straightforward buying experience. If you are not completely satisfied with your purchase for any reason, you can simply return any item within 30 days of purchase for a refund or exchange (less cost of shipping), no questions asked.

• We just require items to be returned in their original packaging and in their original condition.
• We're sorry, but used items cannot be returned for refund or credit unless due to manufacturer defect.
• We will accept any item that is defective due to a manufacturer issue at any time. We will handle the return to the manufacturer for you and happily provide a replacement. The replacement could be the closest approximation if the original is no longer available or a refund which will be determined at our discretion.
• Any electronic products that have been opened and/or used cannot be returned unless the item was received defective.
• All nutritional product and food product sales are final.
• All climbing equipment sales are final.

To return an item to RacingThePlanet, please follow these steps:

Place in a large envelop or box up the item(s) you're returning/exchanging, and use the original invoice to explain in detail the reason for the return/exchange.

Return to our respective offices at :

ASIA: SHOWROOM
RacingThePlanet Limited
Suite 2203, Nam Wo Hong Buildingl
148 Wing Lok Street
Sheung Wan, Hong Kong
CHINA
Tel: +852 3017 6762

AUSTRALIA / NEW ZEALAND:
RacingThePlanet Limited
c/o Emerald Valley
PO Box 29
Federal, NSW 2480
AUSTRALIA
Tel: +852 3017 6762

NORTH / SOUTH AMERICA:
RacingThePlanet
Post Office Box 38
Hudgins, Virginia 23076
USA
Facsimile: +1 202 478 0218

EUROPE:
RacingThePlanet (UK) Limited
773 Spring Bank West
East Yorkshire, HU5 5BA
UNITED KINGDOM
Tel: +44 (0)1482 420036

Once we receive the returned item(s), we will either ship you the exchanged item (unless you have already ordered it online) or issue you a full refund for the product(s).